No Call, No Show: To Fire or Not to Fire

When an employee fails to arrive for a shift without notification, it puts management in a sticky situation – you’re left shorthanded and blindsided and this is never good for business. So, what do you do when an employee fails you?

Some managers reach for the axe – they have a no tolerance policy: no call, no show means no job. Others are more lenient. You must decide which type you are. One way is to consider the following:

Your policy

Your company may have a policy regarding no call, no shows. If yours does, stick with it. Changing the policy for one person means you have to change it for everyone. Failing to do so opens the door to allegations of unfair treatment.

The employee’s record

If there is nothing in the employee handbook that covers this issue, looking at the employee’s past can help you make a decision. Are they a good employee or do they spend most of their time looking at their phone and taking coffee breaks? Do they go the extra mile or do they complain whenever they’re asked to do something new? Do they appreciate the job or do they talk behind the boss’s back on the daily? Looking at an employee’s value can help you determine if they’re worthy of a second chance. 

The level of remorse

Another factor to consider is how sorry an employee is for leaving you high and dry. Someone who is truly remorseful is much less likely to engage in repeat behavior than someone who says they’re sorry to your face then calls you a micromanager underneath their breath. They don’t need to be over the top with it – while it is thoughtful, there is no need for them to offer you a kidney – but they do need to be sincere. 

The pattern

Perhaps the most important factor in your decision is the pattern (or lack thereof). If an employee makes it a habit of not coming to work when they’re scheduled, it’s probably time to let them go. They are better suited for other pursuits, a job where showing up is optional.

It’s tough to decide the fate of an employee, even when they blatantly let you down. But these tips will help you pick the right path. Remember, people make mistakes; it just comes down to how many you allow. 

 A Take My Shift attendance policy minimizes no calls, no shows by offering your staff flexibility. Don’t forget to sign up for our mailing list, too. We’ll keep you up-to-date on how to keep your staff content and happy. And download our app for tips and tricks on the go. You can get it at iTunes or the Google Play Store